Contact Us

CONTACT US

Have a question about your order or our toy collections? We are here to help! At Vantiromart, we strive to provide exceptional support to ensure your shopping experience is as joyful as our toys.

1. Track Your Order

For real-time updates on your shipment, please visit our tracking partner:

  • Track Online: https://www.17track.net/en

  • Please note: Tracking information may take 3-5 business days to synchronize after dispatch.

2. Reach Out via Email

For order inquiries, product safety questions, or technical support, please email our dedicated team:

  • Email: support@vantiromart.com

  • Response Time: We aim to respond to all inquiries within 24–48 business hours. If you don't see a reply, please check your "Spam" or "Junk" folder.

3. Office Hours

Our support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday – Sunday: Closed (Inquiries sent over the weekend will be prioritized on Monday).

4. Business Address

In compliance with international business standards, our official correspondence address is:

  • Address: [这里填写你在服务条款中使用的公司地址]

  • Company: Vantiromart International Team

💡 Quick Tips for Faster Support:

  • Order Inquiry: Please include your Order Number (e.g., #V1234) in the subject line.

  • Product Question: Mention the specific toy model or SKU for more accurate assistance.

  • Damaged Items: Attach clear photos of the item and its packaging for immediate processing.